FAQs

Are your products vegan?
Yes, they are vegan and cruelty free! Are your products made in the USA? Yes, made in Los Angeles California with Love. When will my order ship? Our products usually ship within 1-2 Business days. During promotions or a new launch, shipping could take a longer. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. When will it get to my order? Most orders are sent via the US Postal Service. For orders within the USA, once orders leave our facility it should arrive in 3-5 business days. Orders outside the USA may take 10-21 business days.

How much is Shipping?
Shipping within the United States is $4.99 flat rate. Orders over $30 being shipped within the US are eligible for free shipping. Shipping rates to other countries will be calculated at checkout.

What is your Return Policy?
Your satisfaction is our number one priority. If you are unsatisfied with your purchase for any reason, contact us immediately. We will gladly accept returns and issue you a full refund. Products must be in their original condition including the packaging and container to qualify for a refund. Please contact us within 2 weeks of delivery date for instructions. We must receive the products before we can process a refund.

How can I get an Exchange?
We will replace any item that may have gotten damaged during shipping. Contact us within 2 weeks of the delivery date. Please email us a photo of the damaged item to qualify for exchange. If you have a damaged item please contact customer service and we will get it resolved immediately!

My Package is Missing…
USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. It’s great to check with your neighbors and post office for more information in the meantime! Contact us immediately, within 3 days of your original delivery date if you have not received your order.

Where can I purchase your products?
Our products are sold exclusively on our website FeralCosmetics.com

Do you ship Internationally?
Yes, we ship to many countries. Please be aware that depending on your country’s regulations, International orders may be subject to additional duty, taxes, brokerage fees and other related charges for importing products from the USA.

Do we ship to APO addresses?
Yes, please double check your address and make sure we have all the correct information.